Trouble Upgrading?

One of our users had some trouble recently upgrading from version 0.9.4 to version 0.9.5. When she tried to restart Kerika after installing the new version, the software seemed to go through the motions of starting up -- it asked her to select her Kerika profile -- and then simply disappeared. There wasn't anything on the screen to suggest the application was still running. When she brought up her Windows Task Manager (with a Ctl-Alt-Del combination), she could see the Kerika application was running, but it was nowhere to be seen...

If you have this problem, try the following steps:

1. Go to your Kerika data directory (see previous post on where this is located on Windows PCs).
2. Your data directory contains a directory called Users and another called Templates.
3. Go to the Users directory. In here, you will find one directory for every Kerika user profile that you have set up on your PC. If you have set up just one, as is the case for most people, there will be just one directory with a name like "someone@somehere.com"
4. Go into this directory (e.g. "someone@somewhere.com"). Inside here, you will find a directory called Library.
5. Go into Library and then delete the following files, if they exist: History.xml, RecentPageHistory.xml, and RecentDocumentHistory.xml.
6. Now try starting Kerika again: it should work without problems.

(In case you are wondering, these files are used by Kerika to show the most recent pages, documents, etc. that you were working with.)